FAQ
ORDERS
cAN I CANCEL OR MODIFY MY ORDER?
All sales are final unless you contact us prior to shipping your order. If order has already shipped, please see our return policy under Shipping FAQ.
I have questions ABOUT THE PRODUCT, CAN I CONTACT YOU FIRST?
If you have any questions or concerns about one of our products, ie; size, material, need help deciding, please feel free to reach out to us on our "CONTACT US" page and we will be more than happy to assist you.
YOUR PRODUCT SAYS SOLD OUT, WHEN WILL MORE BE AVAILABLE?
If a product is a "LIMITED PRODUCTION" offer, the product is not guaranteed to be restocked once sold out. With these types of products we only have so many to offer. Once sold out, it's gone unless there is a high enough demand for another production run.
Sold out products that are not limited production offers, will be restocked with the same or equal product as it becomes availabe to us.
do you offer layaway?
We currently do not offer layaway or payment plans at this time.
How do I track my order?
Once you product has shipped, Legion Steel will contact you via email with your tracking number and esitmated date of arrival.
How do i cancel my subscription to your newsletter?
Please reply to the email in which the newsletter is received with "CANCEL" and your subscription will be canceled.
HOW DO I REDEEM MY GIFT CARD OR PROMOCODE?
You can redeem your gift card or promocode during checkout. Gift cards and promocodes cannot be combined with each other or with any other offers.
HOW DO I GET MY HANDS ON A GIFT CARD OR PROMOCODE?
When available, gift cards will be offered via checkout as an E-Gift Card which you can redeem for any product on our site. Promocodes are offered via our VIP Newsletter and will only be valid during a certain time period. Gift Cards will never expire.
KNIVES
WHERE ARE YOUR KNIVES MADE?
The Asgeir knife is manufactured by a carefully selected high quality knife factory in China. However Legion Steel will in the near future be having knives manufactured in both Europe and the United States as well.
WHO DESIGNS YOUR KNIVES?
The Asgeir knife is designed by Marshall Noble. In the future Legion Steel plans to work in collaboration with popular custom knifemakers and designers to bring a diverse and quality line of product to our customers.
WILL YOUR KNIVES BE AVAILABLE THROUGH DEALERS?
At present time and for a while, Legion Steel knives will be exclusively sold through direct sales with Legion Steel. In time, sales will be opened up to retailers both online and physical stores.
WHAT IS YOUR WARRANTY ON THE ASGEIR KNIFE?
The Asgeir comes with a limited lifetime warranty. This warranty is for any defects in manufacture workmanship and materials. Abuse and or modification voids this warranty. It is at the sole discretion of Legion Steel as to what constitutes abuse. Some examples of abuse include the following. Prying, using the tip as a screwdriver, batoning or spine strikes, damage caused by using the handle as a hammer like tool. Knives are cutting tools plain and simple. Some examples of modifications that void warranty are, Anodizing titanium parts, changing or modifying hardware, blade regrinds, remachining / filing or grinding of the handle frame or other parts, texturing of any surface of any part, acid etching of any parts, refinishing, excessive polishing of any parts or the blade. Any change to the knife from the original manufactured condition is a modification. Warranted knives will be repaired or replaced at the sole discretion of Legion Steel. If a knife model is no longer offered and requires warranty service and can not be repaired or replaced with the original model, a substitute of equal value will be offered.
WHAT CONSTITUTES ABUSE?
Legion Steel defines abuse as improper use or miss treatment of a knife. If you hesitate to use the knife for something or feel there is a more suited tool for the job. Then you probably shouldn't be doing it with the knife. After all Knives are only really cutting tools. We do not refund or replace knives that have been abused. What is considered abuse is at Legion Steel's sole descretion based on the damage or type of failure on the knife.
HOW ARE PRE ORDERS CONDUCTED?
Pre Orders are an advanced order option to secure a first run purchase on a new product before it is in inventory. These orders will require a minimum deposit. It is important that you are sure of your order as deposits are not refundable unless we fail to deliver the product. Balance is due within 2 weeks of when you receive your email that the product is available for shipment. In pre-orders you are also free to pay for your order up front if you so desire but it is not required. All pre-order sales are final and not subject to cancellation.
WHAT IS YOUR DEPOSIT POLICY?
Any and all deposits made to Legion Steel will be outlined in the product pre-order. Deposits are not refundable unless Legion Steel cancels the order or fails to deliver the product.
NATIONWIDE ON ORDERS $100+
ALL SHIPMENTS INSURED
100% CUSTOMER SATISFACTION
SHOPPING MADE SAFE AND EASY!